Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to theoffgridstore.nz the day of delivery.
The Off Grid Store will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.